Tel: +971 5 555 5555
Call nowBusiness Bay, Dubai
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Shipping InformationAt Fistizio, we have a variety of delicious and freshly made vegetarian options that you can select from our menu.
If you suffer from diabetes, ask a medical professional or nutritionist about what’s suitable as part of your daily diet.
However we do believe we have many suitable food menu items which are suitable, healthy and nutritious.
We always recommend that all pregnant women get the appropriate advice about their diet during pregnancy from a qualified medical professional such as your GP or midwife.
However it’s good to know that all our menu items do not use raw egg and all dairy products are fully pasteurised.
You can find a full ingredient declaration for all food served by visiting each individual food item on our website menu.</span>
Our head chefs are very strict on the cleanliness of her kitchens and hygiene especially when handling food. That’s why we train our staff to follow best practices all day, everyday.
This includes washing their hands regularly, a strict no nails policy, down to dedicated utensils for certain ingredients to avoid cross-contamination.
All meat whether its poultry or red meat is certified halal and this is true for all our branches and future branches.
The simple answer is sometimes, it depends on the cost.
But the majority of times our beef, lamb or chicken comes from Halal certified meat suppliers who either raise cattle, flock sheep or raise chickens in a humane manner which meets national farming standards.
All our meat is slaughtered in accordance to Halal rituals and then sent to us for processing as we have our own in-house butchers.
Our seafood is always purchased as catch of the day which means it’s offloaded from the ship straight to the market for sale.
Nope. Our suppliers know how to whip a good ice cream using pasteurised milk.
We only use the freshest ingredients, spices and herbs. we do not use any artificial flavour enhancers similar to MSG in any of our products.
At Fistizio we also have a very fast food turnover and pride ourselves in only using the freshest ingredients and we only purchase what we need on the day.
Therefore the only preserving we do is freeze or chill certain perishable items.
No way will we ever deep-fry our fries or any vegetable product with any kind of meat or seafood, thankfully at Fistizio, we have separate fryers for certain food items so that it’s robust flavours doesn’t leave an imprint on other foods.
At Fistizio, it really depends on what you order some of our tantalizing food can be served in minutes and some need a bit more TLC to get ready, sometimes it depends on the size of your order or if it’s one of our special order menu items.
All our milk is sourced locally in the respective countries of our branches.
Our primary flour is Canadian Manitoban white flour and we also use Italian 00.
Nah, we aim for consistency, therefore there’s no special treatment or better ingredients being used in any of our branches wherever they are in the world.
We at Fistizio are humble people, it’s more about sharing our passion for good healthy food as if it were cooked at home for our guests.
Therefore we believe it simply tastes better when it’s more affordable and we don’t have to be greedy and compromise on freshness or the quality of our food either.
Our grills require skewers so nothing touches a metal or stone base, even our bakery items like the pizza’s and manoushi’s are placed on a crusting dish or pan, therefore although we try our best to separate things.
The answer is yes on this occasion.
Our food is made to order which means that we prepare what is sold only and nothing is pre-made including our salads.
That equates to the only thing being thrown away are scraps left from food preparation that’s less than 2% of our food stock even then our pets get to enjoy some of those too.
We certainly do. All our branches offer a delivery service by specially entrusted delivery partners, please check using our store locator.
Or alternatively find out more about our delivery partners.
Yes, unfortunately all our delivery partners set a minimum spend of 50AED per order otherwise you will have to pay an additional Small Order Fee.
There is also an additional delivery fee on all orders, decided by each delivery service.
We aim to complete deliveries in under 30 minutes from the time your order has been successfully placed, but at busy times this may vary.
We constantly review and refine our delivery operations to ensure you have the best experience possible.
If your order is running late, please call your Fistizio branch directly or track the progress of your order via our delivery partners app.
We offer a 24 hour delivery service.
Yes all our delivery partners have specially designed user-friendly apps that track their drivers progress on deliveries which is available for you to see until it’s delivered to your door.
You can even in some cases leave specific instructions for the delivery driver to follow such as Do not knock on the door.
Maybe depends how you placed your order. You will need to contact either the branch or our Customer Services team.
If you have placed the order online then it is likely that your payment will have already been processed so you may have to wait a few days whilst the refund is processed.
Very rarely something may go wrong and the Fistizio branch may have failed to receive your order or is too busy to fulfil your order. If this is the case you will receive an email letting you know this has occurred.
Please be aware that if you paid by card and receive an “order could not be processed” email, no payment has been taken on your card.
There may be a temporary transaction for that amount on your account, but it will automatically be removed shortly.
Once the food comes out of our ovens, stoves or from the grill, they are packaged into one of our specially-designed delivery boxes.
They are then transferred into a thermal food bag before being loaded into the vehicle and delivered to you.
Details on the ingredients of all our products can be found in our menu items individual pages and paper menu leaflets in branch.
Our branches cater to a lot of different food types throughout the day and there is a risk of cross-contamination between toppings and ingredients.
If you have an allergy please inform the member of staff taking your order.
If we ever use nuts as an ingredient in our food or drinks, we’ll always let our customers know.
Details on the ingredients of all our products can be found in our Our menu items individual pages and paper menu leaflets in branch.
Our branches cater to a lot of different food types throughout the day and there is a risk of cross-contamination between toppings and ingredients.
If you have an allergy please inform the member of staff taking your order.
We currently don’t offer dairy-free alternatives to our milk products or menu options that use milk as an ingredient.
However we do have a lot of dairy free menu items worth checking out and some breakfast menu and hot beverages have alternative non-dairy milk jugs as part of the offering.
Our branches cater to a lot of different food types throughout the day and there is a risk of cross-contamination between toppings and ingredients.
If you have an allergy please inform the member of staff taking your order.
We’re a full restaurant therefore gluten is part of our DNA, we use a lot of dough and bread in the various pizza’s, manakeesh, burgers and wraps we sell.
However we do have a lot of gluten free menu options worth checking out.
Our branches cater to a lot of different food types throughout the day and there is a risk of cross-contamination between toppings and ingredients.
If you have an allergy please inform the member of staff taking your order.
Fistizio is a generous establishment and we like to reward those who are loyal and therefore we offer an exclusive rewards programme which offers discounts, points for every 1AED spent, discounts and the potential to unlock free rewards.
In order to join Fistizio Rewards programme, register and sign into the Fistizio website. On the registration page you will be offered the option to opt-in to our rewards programme.
Alternatively ask a member of staff in one of our stores to help you register for Fistizio Rewards.
Once you have accepted our Fistizio Rewards terms and conditions, you are ready to earn points and redeem rewards.</strong></span>
For every 1AED spent you will receive 100 points.
Rewards start unlocking once you have acquired a 1000 points.
To be fair if your a loyal customer your points and discounts will begin to mount up fast and always look out for our bonus campaigns on select menu items to give your balance a boost.
Our rewards offered change from time to time, it’s best to visit our dedicated Rewards Page for the latest rewards and discount information.
If you have enough points for a reward, the reward will be automatically unlocked in your rewards tab which can be found in your online profile.
You can then redeem your reward or discount either online or in store at anytime.
Earning points and redeeming rewards is a no-fuss. hassle-free process. Just casually walk up to any counter and if your registered with us, you will earn points once your transaction has been completed.
Whereas if you would like to redeem a reward or discount, again walk to any counter, give us your details and our friendly staff will either tell you what rewards or discounts you have stored and they will happily do as instructed.
Yes and the best part is you’ll still earn points on every menu item you purchase along side your reward, even if it’s in the same transaction.
You unfortunately won’t be able to earn points this time. But don’t worry, you can earn points on your next order.
Not a problem. Really and truly if you have logged-in successfully or given the counter staff your details before making a purchase your points should normally appear straight away on the rewards tab of your account page.
Sometimes our systems may get overloaded and so you have to wait upto 24 hours before the points will appear.
If by a week your points don’t show up, we recommend going to the branch you made your purchase and speak to a manager who may be able to assist you.
Please use our contact us form within 30 days of purchase or visit your local store as we do not normally investigate missing points after that period.
Everything. You can earn points on any food items, desserts or beverages ordered through our stores. The most important thing is to either register an account or log-in so that you qualify for points before completing any purchase.
You currently can’t earn points on orders made via third party delivery partners.
It’s easy to check your points balance, just log in to our website and click on the rewards tab or ask in-store at any counter.
From time to time, Fistizio at our own discretion likes to celebrate success and good times by sharing bonus campaigns which allows you to earn some a surplus of points on select menu items but these offers are under a limited time offer therefore you have to be quick before there gone.
Some of our food items permanently have double-points to earn with every order.
Yes your points will expire exactly 365 days after you’ve earned them, so therefore it’s best to regularly use your points once they reach a certain level and claim your free food items or discounts.
A good example is, if you earn points on the 1st of September 2023, you can redeem those points until the 30th of August 2024.
You can access the full terms and conditions of our rewards programme here.
No, there is no way claim any of your entitled rewards if you place an order through an app from one of our many delivery partners.
This is because we place special promotional offers and set different delivery prices for various menu items on these apps.
Our rates of pay are very competitive because we would like to attract the best people to work for us. All staff earn above the national minimum wage and their salaries are discussed and agreed upon before starting work for us.
We also offer a range of benefits and incentives to our employees which includes free meals when working for us.
We have a cool working environment, with music and conversation in all our kitchens because things move quickly and staff spirits have to remain high throughout the day.
That means whether we’re helping staff build positive futures which can have a positive impact on our business or serving customers delicious food, the main thing is we promote a good work culture which is sustainable.
We like to keep things positive that’s why we promote equality and offer work flexibility and the opportunities to grow organically and to ensure this we build working relationships with all our staff.
Yes, all food handlers must wear hair nets. Our policy is hair must be kept under the hat at all times or if long tied back so that it’s as close to the head as possible this includes facial hairs such as beards.
At Fistizio we use a system of colour-coded gloves to avoid bare hand contact with raw foods and to handle some ready-to-eat food items.
The answer is not so straight forward.
However all our cooking processes require bare hands just as top chefs would in a Michelin starred restaurant but don’t worry we have clear guidelines for washing up hands in our stores.
But the choice remains that of each individual chef whether they would like to wear gloves or not.
All our gloves are made from a powder-free latex that is food safe.
We’re OCD on being clean. Each store of Fistizio places great emphasis on cleaning and luckily everyone from the manager to our wonderful staff members share the responsibilities to ensure our kitchen and dining areas are kept exceptionally clean at all times.
We run a comprehensive training programme on cleaning procedures and supervise the premises including our equipment hourly.
Hell no, we have mops and buckets for different areas of the restaurant and after every sweep of the premises, the cleaning solution and water is discarded and the buckets rinsed with boiling water to ensure maximum effectiveness of our cleaning.
We only source our ingredients and packaging from trusted suppliers for whom we at Fistizio have formed long-term trusted relationships all of whom are gems that help us keep our business running.
We do not provide information on who are suppliers are, but trust us after the rigorous prodding we’ve done around their facilities we can safely say they’re all nice folk.
The take great pride in the food we serve to our customers and therefore we take even greater pride in ensuring that what is served every time regardless of the menu item that’s it’s of the highest quality and safe for consumption.
We have developed a system which keeps our suppliers in check, which ensures that everything received to our restaurants meet a very high specification which is constantly reviewed by our purchasing team and food technologist.
We also run spot checks and audits on suppliers and keep a database of all our inventory.
Our operations do not need a central warehouse, therefore our suppliers deliver everything to the stores as everything is made fresh to order.
The simple answer is yes, Our suppliers have very competitive prices which are agreed upon accepting their goods so we believe we’re paying a fair price for our ingredients and packaging.
If your interested in becoming a Fistizio supplier send details about your business, products and client portfolio to the Purchasing Manager, Fistizio, Business Bay, Dubai. Or alternatively use our contact us form.
If your business is of interest, we will contact you to arrange a visit of your facility and to discuss new business opportunities.
Overall we believe in long-term sustainable supply chain partnerships as the business and our menu items grow and therefore always look forward to meeting new suppliers that can improve our business.
At Fistizio, we have a range of quality control processes and systems which starts with our supply chain and goes all the way to which we prepare and serve food in our restaurants all monitored by highly proficient staff and customised computer systems.
Don’t worry, we have produced contingency plans for all our products but one thing we will not do is ever substitute an ingredient which isn’t available with an alternative.
For most of our ingredients we work with a number of different suppliers, most non-highly perishable products we stock in abundance just in case there is problems in the supply-chain but certain perishable ingredients are ordered using a just in time process to ensure absolute freshness all the time.
Our stock and inventory for the different meals we serve is taken daily and weekly.
This is because everything has to remain fresh and ready for food preparation before the start of a new day.
As part of our food transparency policy, everything is labelled and recorded through our central ordering system and enables managers to generate supply orders and minimise food waste.
Animal welfare is important to us, even those that are getting slaughtered that’s why we inspect the slaughter houses and our meat suppliers regularly who all must meet our stringent guidelines otherwise their meat will never form part of any of our ingredients.
Fistizio likes to create new things to captivate the tummies of our customers as a way to encourage everyone to come back to our restaurants, so therefore we have a meticulous approach to researching and development.
This involves first our business peeps doing all the due diligence to better understand competition, changing customer needs and trends and in addition we look at ourselves to see which of our products are successful and why.
In the end, we want to ensure there’s a good service offering therefore we always share our research with consumers and suppliers.
Our ongoing charity and community work is incredibly important to us.
As you know our stores and staff raise funds for Basch Helps CIC.
As a result, in order to dedicate enough resources to our existing community programmes, at present we cannot support local charities or social enterprises upon request.
